Refund policy

Last updated: October 19, 2026

Overview

Island Pearl Fitness (a DBA of IslandPRL Fitness Incorporated, Rocklin, CA) sells inspected used, open-box, and new home fitness equipment. Because most of our equipment is pre-owned and inspected before sale, all sales are final except as described below.

7-Day Defective Item Policy

If your equipment arrives defective or stops working due to a defect within 7 days of delivery or pickup, contact us and we will make it right. Depending on the issue, we will:

Repair the item, or
Exchange it for the same or a comparable item of equal value, or
Issue a refund to the original payment method if a repair or exchange is not possible.

Exchanges

Within 7 days of delivery or pickup, you may request an exchange for a defective item. Exchanges are subject to available inventory.

What is not covered

Change of mind, buyer's remorse, or items that don't fit your space
Damage caused by misuse, improper assembly, moving the equipment yourself, or normal wear after delivery
Cosmetic wear (scratches, scuffs) on used or open-box equipment that was disclosed or visible at the time of sale
Requests made more than 7 days after delivery or pickup

How to start a return or exchange

Contact us within 7 days of delivery or pickup at islandprlfitness@gmail.com (or by text/phone).
Include your order number, a description of the problem, and photos or a short video of the defect.
We will confirm next steps and schedule a pickup, repair visit, or exchange.

Return shipping and pickup

For approved defective items within our local delivery area, Island Pearl Fitness will pick up the item at no cost to you. There are no restocking fees on approved defective returns.

Refunds

Approved refunds are issued to the original payment method within 3 days after we receive and inspect the item.

Warranties and protection plans

Some equipment includes or is eligible for a protection plan through Consumer Priority Service (CPS). Issues after the 7-day window may be covered under that plan's terms.